Independent Car Dealers maybe affected by Facebook’s announcement of a big and upcoming newsfeed change.

Facebooks News Feed is changing and it could be not so good for car dealer pages.  Most car dealers have a personal Facebook page and a business page for their dealership.  Facebook has added a ton of useful tools to digitally market inventory and build connections with online users over the years.  However, this change … Continue reading Independent Car Dealers maybe affected by Facebook’s announcement of a big and upcoming newsfeed change.

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EP #2 “Phone Scripts and Retaining Sales Professionals” with Justin M. Osburn

In this second episode of the Retail Ready Podcast, Justin answers questions from Ronnie in Denver.  Ronnie asks how to get his sales professionals to use his script when he is not around.  Bob in Minnesota asks Justin how to retain longterm sales professionals.  Dan in Michigan asked for more examples how to "wow" the … Continue reading EP #2 “Phone Scripts and Retaining Sales Professionals” with Justin M. Osburn

Retail Ready Podcast for car dealers Cover Art

EP #1 “How to Stand Out in Heavy Competition” with Justin M Osburn

This episode takes the first call from Shawn in Arizona who asks Justin how to stand out in a competition-heavy location.  The link to the Chris Hurn's / Ritz / Joshie story with pictures can be located here: https://justinosburn.com/2017/06/27/first-blog-post/ To ask Justin a question, email him at justin@niada.com or on facebook messenger at http://www.facebook.com/justinosburn20 and he … Continue reading EP #1 “How to Stand Out in Heavy Competition” with Justin M Osburn

Gears of Profitability

[pdf-embedder url="https://justinosburn.com/wp-content/uploads/2018/01/UCD-Magazine-December-2017-Cover-1.pdf" title="UCD Magazine December 2017 Cover"] [pdf-embedder url="https://justinosburn.com/wp-content/uploads/2018/01/UCD-Magazine-December-2017-Retail-Ready.pdf" title="UCD Magazine December 2017 Retail Ready"] At 14 years old, I learned to drive in a manual Isuzu, regular-cab, truck.  I can recall sitting at a stop sign, atop a hill with the clutch and the brake mashed to the floor.  Sweat began to bead on … Continue reading Gears of Profitability

Super Size Your Team’s Phone Skills

I just want to thank all of you for all the feedback on this article published in the September 2017 issue of Used Car Dealer Magazine.  It created just a flood on inbound requests for more information on sharpening phone skills.  Appreciate all of you reaching out.  If you haven't read this article, enjoy! SaveSave

NIADA’s Newest Training Opportunity Provides Retail Essentials

  NIADA’s newest educator is ready to provide the newest opportunity for independent dealers to benefit from the association’s growing dealer training offerings. Dealer 20 Groups moderator/consultant Justin Osburn, the latest addition to NIADA's staff of industry trainers, will hold a Retail Sales Training Workshop from 8:30 a.m. - 5 p. m. August 23rd at … Continue reading NIADA’s Newest Training Opportunity Provides Retail Essentials

CFPB Issues Rule to Prohibit Arbitration Clauses in “Class” Actions

The federal financial consumer watchdog agency, as we all know as the CFPB (Consumer Federal Protection Bureau), has issued a rule prohibiting the use of arbitration agreements in group cases.  Many independent, in-house and third party finance institutions as well as Buy Here Pay Here companies across the United States have incorporated the use of … Continue reading CFPB Issues Rule to Prohibit Arbitration Clauses in “Class” Actions