Closing Techniques

Closing Techniques

PODCAST ARTICLES WEBINARS TRAINING ROCKSTARS I've rarely met with a dealer without the motive to sell more cars with higher gross profits.  And, not surprisingly, one of the most popular questions I hear from dealers is how to close more deals.  The formula for more...
Super Size Your Team’s Phone Skills

Super Size Your Team’s Phone Skills

I just want to thank all of you for all the feedback on this article published in the September 2017 issue of Used Car Dealer Magazine.  It created just a flood on inbound requests for more information on sharpening phone skills.  Appreciate all of you reaching out....
3 Essentials on the Phone

3 Essentials on the Phone

  Heard of Click to Chat? Phone calls are becoming more and more relevant in this digital age of selling cars. Consumers research vehicle options online and then hit the call button on their smart buttons to ask targeted questions. It has never been more critical to...
Building Rapport Basics Video

Building Rapport Basics Video

You build rapport when you develop mutual trust, friendship and affinity with someone. Building rapport can be incredibly beneficial to your career – it helps you to establish good interpersonal relationships, and this can open many doors for you. In this short video,...
Are Test Drives Facing Extinction?

Are Test Drives Facing Extinction?

Over the last decade, car dealers have greatly invested in internet marketing to try and "figure it out".  However it seems few have found a winning recipe and a majority of dealers are still searching for the secret sauce.  The "chatter"  linking what the customer...